• HOW DO I RETURN THE ORDER?

    If you have placed your order as a registered user or guest, you have several options for returning:

    - Return by GLS Courier
    Fill in the return form that you have received in the package and put it in the original packaging together with the items that you return. On the website fill out an electronic form for return so that the delivery service will be informed of you returning the order. You will be notified of the date of acceptance by the employee of the GLS delivery service via SMS, and you will also be provided with courier's contact information. If you decide to return your order by GLS, the return fee is €4. This amount will be subtracted from your return total. If you send the package back by post, you need to cover the return cost yourself. You cannot exchange an item for another one; if you want another item, you need to make another purchase.

    FILL OUT THE E-FORM


    In case you have lost the return form you can print it here:

    PRINT OUT THE FORM


    - Free return in our Gap store (Citypark, Emporium, Galerija Emporium)
    Fill in the return form that you have received in the package and bring it to the store together with the items for return. Also prepare the invoice that you received by e-mail (you can show it on the screen of your mobile phone or print it out). In the store it is possible to exchange an item with another one (the same model) of a different size and a different colour. However, this can only be done if the price of both items is the same. If an item was bought as part of a special offer or with a discount, it is not possible to exchange it for an item of a different colour.

    - Return by post
    You can also return the items by post; however, you need to send the returned items with tracking and enclose the return form that you have received the package. In this case, you cover the shipping costs yourself. Please send the items you wish to return to this address:

    Magistrat International, d. o. o.
    Gap skladišče
    Latinski trg 6
    1000 Ljubljana

  • WHAT IS THE TIME LIMIT FOR RETURN?
  • IS RETURNING ITEMS FREE?
  • CAN I INCLUDE ITEMS FROM DIFFERENT ORDERS TOGETHER IN ONE RETURN PARCEL?
  • WHAT SHOULD I DO IF I HAVE RETURNED THE WRONG ITEM?
  • HOW DO I RETURN ITEMS BOUGHT AS SPECIAL OFFERS?
  • HOW AND WHEN DO I GET A REFUND?
  • WHAT SHOULD I DO IF RECEIVE THE WRONG REFUND AMOUNT?
  • CAN I EXCHANGE ITEMS INSTEAD OF RECEIVING A REFUND?
  • CAN I RETURN ITEMS PURCHASED IN OTHER GAP STORES?