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All orders can be returned for any reason within 30 days. If you bring the items to our store in Emporium, the return is free of charge. If you decide to return your order by GLS, the return fee is €4. This amount will be subtracted from your return total. If you send the package back by post, you need to cover the return cost yourself.
Please note that all returns should be sent back in the original packaging and should be unwashed and unworn. Custom-made items and sealed items, for example underwear, cannot be exchanged or returned.
If you wish to return an item that was bought as a special offer (for example, 3 for 2; 2 for a special price, etc.), you need to return all items from this special offer. Items from multi-buy offers cannot be refunded individually; you must return all items in that offer for a full refund. If you return only some items from such a special offer, we reserve the right to refuse the return. If you return an item because it is faulty (material defects), we will reimburse you a proportionate amount for that item.
In order to ensure rapid processing of your returns, we request that returns from different orders are always sent separately and returned to us with the corresponding return form.
In case you have lost the return form you can print it here:
PRINT OUT THE FORM
If you have placed your order as a registered user or a guest, you can return your order in several ways:
Fill in the return form that you have received in the package and put it in the original packaging together with the items that you return. On the website fill out an electronic form for return so that the delivery service will be informed of you returning the order. You will be notified of the date of acceptance by the employee of the GLS delivery service via SMS, and you will also be provided with courier's contact information. If you decide to return your order by GLS, the return fee is €4. This amount will be subtracted from your return total. If you send the package back by post, you need to cover the return cost yourself. You cannot exchange an item for another one; if you want another item, you need to make another purchase.
Fill in the return form that you have received in the package and bring it to the store together with the items for return. Also, prepare the invoice that you received by e-mail (you can show it on the screen of your mobile phone or print it out).
Exchanges
In the store it is possible to exchange an item with another one (the same model) of a different size and a different colour. However, this can only be done if the price of both items is the same. If an item was bought as part of a special offer or with a discount, it is not possible to exchange it for an item of a different colour.
Return by post |
You can also return the items by post; however, you need to send the returned items with tracking and enclose the return form that you have received the package. In this case, you cover the shipping costs yourself. Please send the items you wish to return to this address:
Magistrat International, d. o. o.
Gap skladišče
Latinski trg 6
1000 Ljubljana
When we receive and check the returned items, we will refund your purchase money without unnecessary delay within 14 days from the date we received the returned items. We will refund the purchase money in the same way the payment was made. In case of payment on delivery, we will refund the purchase money back to your bank account, so make sure to enter your bank account information on the return form.
When we refund you the purchase money, you will receive a notification by e-mail. If after 14 days you still cannot see the refund amount on your bank account, show your bank the e-mail you received when returning the goods so that they can help you speed up the process.
If you have not accepted your order, we will return your payment in the same way it was made. However, we will not reimburse you the delivery costs.
We are not responsible for any items that are returned to us by mistake. If you want these returned to you, we may request that you cover the delivery cost.
In the unlikely event that an item is returned to us in an unsuitable condition (damaged, worn, washed, etc.) or outside of the 30 day return policy, we may have to send it back to you. If you want these returned to you, we may request that you cover the delivery cost.
If you have any questions about your order or our returns process, you can contact our customer service by using the contact form, at the phone number 080 45 44 (from Monday to Friday, 8:00-16:00) or at custserv@gap.si.
Magistrat International, d. o. o., reserves the right to deny any returns sent after 30 days of the delivery date or those that are not in the original condition.
Right to withdraw from the contract
As a natural person (consumer) you have the right to withdraw from the contract without giving a reason, within 14 days from receiving the goods. The withdrawal period of the contract expires within 14 days from the day you or a third party – that is not the carrier and is designated by you, acquires the goods. In the case of several items in one order, which are delivered individually, after 14 days from the day when the last item is delivered to you or a third party – that is not the carrier and is designated by you.
If you wish to exercise your right to withdraw from the contract, make an unambiguous statement (by letter or e-mail) and notify the company Magistrat International, d. o .o., by sending a letter to Kotnikova 28, 1000 Ljubljana, Slovenia, by calling 080 44 45, by sending an e-mail to custserv@gap.si, or by using our contact form. To withdraw from the contract you can also use Contract withdrawal form; however, that is not necessary. In order to withdraw from the contract in time, it is enough you send a notice about exercising the right to withdraw in due time.
Consequences of withdrawal from the contract
If you withdraw from the contract, we will refund all the payments you have made, including the delivery cost (except additional costs that were incurred due to your choice of delivery that is different from the standard delivery we offer). Refund will be made immediately and no later than in 14 days from the date we were informed about your withdrawal from the contract. We will refund you the purchase money in the same way the payment was made. However, we can withhold the refund until you return the goods or until you prove that you have sent them back or until you let us know you would return them by courier and give them the goods.
You need to return the goods by sending them to us, by bringing them to any Gap store in Slovenia or returning them by courier provided by us, immediately and no later than 14 days from the date we were informed about your withdrawal from the contract. Goods are returned in time if you send them to us before the ending of 14-day period, or you bring them to a Gap store in Slovenia in 14 days, or you let us know in 14 days that you would return the goods by courier. If you do not return the goods by bringing them to a Gap store in Slovenia, you bear the direct cost of return.
Contractual right to withdraw
Regardless of any consequences for legally renowned right to withdraw for consumers, until the reversal of written above, or without them, we guarantee you a 30-day period from the date of delivery to return the goods (except for those goods mentioned in the paragraph below, which you are not entitled to withdraw from).
If you return the goods in the contractual period, when you have the right to withdraw, but after the statutory period, we will reimburse you the purchase money for goods (except the amounts listed in the paragraph below that we are not obliged to return); however, we will not reimburse you the delivery costs. You bear the costs of returning the goods, except if you return the goods in a Gap store in Slovenia. You can exercise the right to withdraw from the contract in accordance with the provisions stated above. However, if you notify us about your withdrawal from the contract after the statutory period, you need to return the goods within a 30-day period from the delivery nevertheless.
Common provisions
You are not entitled to withdraw from the contract in the case of delivery of the following goods:
- custom-made items,
- sealed items which are not suitable for return for hygienic reasons and which were unsealed after the delivery.
You are responsible for any diminished value of the goods as a result of handling them differently than necessary to preserve their properties, characteristics and performance. Therefore, you should handle the goods with care during the time they are in your possession.
