• HOW DO I RETURN THE ORDER?

    If you have placed your order as a registered user or guest, you have several options for returning:

    - Return by GLS Courier
    Fill in the return form that you have received in the package and put it in the original packaging together with the items that you return. On the website fill out an eletronic form for free return so that the delivery service will be informed of you returning the order. You will be notified of the pickup date by the employee of the GLS delivery service via an SMS notification, and you will also be provided with the courier's contact information. You cannot exchange an item for another one; if you want another item, you need to make another purchase.

    FILL OUT THE E-FORM


    In case you have lost the return form you can print it here:

    PRINT OUT THE FORM


    - Return in our Gap store (Citypark, Emporium) or in Galerija Emporium
    Fill in the return form that you have received in the package and bring it to the store together with the items for return. Also prepare the invoice that you received by e-mail (you can show it on the screen of your mobile phone or print it out). In the store it is possible to exchange an item with another one (the same model) of a different size and a different colour. However, this can only be done if the price of both items is the same. If an item was bought as part of a special offer or with a discount, it is not possible to exchange it for an item of a different colour.

    - Return at your own expense (e.g. by mail)
    If you do not opt for our free of charge item return service, you must send the returned items with tracking. In this case, you cover the shipping costs yourself. Please send the items you wish to return to this address:

    Magistrat International, d. o. o.
    Gap skladišče
    Letališka 3
    1000 Ljubljana

  • WHAT IS THE TIME LIMIT FOR RETURN?
  • IS RETURNING ITEMS FREE?
  • CAN I INCLUDE ITEMS FROM DIFFERENT ORDERS TOGETHER IN ONE RETURN PARCEL?
  • WHAT SHOULD I DO IF I HAVE RETURNED THE WRONG ITEM?
  • HOW DO I RETURN ITEMS BOUGHT AS SPECIAL OFFERS?
  • HOW AND WHEN DO I GET A REFUND?
  • WHAT SHOULD I DO IF RECEIVE THE WRONG REFUND AMOUNT?
  • DO YOU REFUND THE DELIVERY COSTS IF I RETURN THE FULL ORDER?
  • CAN I EXCHANGE ITEMS INSTEAD OF RECEIVING A REFUND?
  • CAN I RETURN ITEMS PURCHASED IN OTHER GAP STORES?